Effective Date: April 26, 2026
Privacy Policy
This Privacy Policy explains how My Spa Pro, LLC (“My Spa Pro,” “we,” “us,” or “our”) collects, uses, shares, retains, and protects information when you use the My Spa Pro mobile application, website, and related services.
Information We Collect
- Account information: name, email address, phone number, login credentials, profile details, and user preferences.
- Booking and service information: appointment requests, service selections, business/provider details, notes users choose to submit, and customer communication.
- Payment-related information: transaction details and limited billing information. Payment card data is processed by our payment provider and is not stored directly by My Spa Pro unless specifically disclosed in the app.
- Device and usage information: device type, app version, crash logs, diagnostics, analytics, IP address, and interactions with the app.
- Photos or media: images or other content users choose to upload, if enabled in the app.
- Location information: approximate or precise location only if enabled by the user and needed for app features such as finding nearby services.
How We Use Information
- Provide, maintain, and improve the app and website.
- Create and manage user accounts.
- Process bookings, appointment requests, provider profiles, and service-related communication.
- Send account, support, security, and transactional messages.
- Process payments, prevent fraud, and enforce our terms.
- Analyze app performance, troubleshoot bugs, and improve user experience.
- Comply with legal, regulatory, tax, accounting, and safety obligations.
How We Share Information
We may share information with service providers that help us operate the app, such as hosting providers, payment processors, analytics tools, messaging providers, customer support tools, and security vendors. We may also share information when required by law, to protect users, to investigate fraud or abuse, or as part of a business transfer.
Third-Party Services
The app may use third-party SDKs or services for hosting, analytics, crash reporting, notifications, payments, authentication, and communication. We require these providers to process data only as needed to provide their services to us. Update this section with the exact providers used before publication.
Data Retention
We retain information for as long as needed to provide the app, maintain business records, resolve disputes, prevent fraud, meet legal obligations, and enforce our agreements. When information is no longer needed, we delete or de-identify it according to our retention practices.
Your Choices and Controls
- You may update certain account information in the app.
- You may request access, correction, or deletion of personal information by contacting us.
- You may request account deletion at Account Deletion.
- You may disable app permissions, such as notifications, photos, camera, or location, through your device settings.
Account and Data Deletion
If you request account deletion, we will delete or de-identify personal information associated with your account unless retention is required for legal, safety, fraud prevention, dispute resolution, accounting, tax, or regulatory reasons. Some information may remain in backups for a limited period before being overwritten.
Children
My Spa Pro is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and delete it if appropriate.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure.
International Users
The app is operated from the United States. If you use the app from outside the United States, your information may be processed in the United States or other countries where our service providers operate.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted with a new effective date.
Contact Us
Email: support@myspapro.com
Business: My Spa Pro, LLC
Location: Tennessee, USA