Delete Your Account
Request deletion of your My Spa Pro account, and see exactly what we remove and what we are required to keep.
Request account deletion
Enter the email address on your My Spa Pro account. We will send a confirmation link to that address, and the request is only acted on once you open it.
1. Deleting from the app
If you still have the My Spa Pro app installed, the fastest way to delete your account is in the app: open the Profile tab, choose Delete Account, and confirm. Your account is closed immediately and you are signed out on every device.
2. Requesting deletion from this page
If you no longer have the app, use the form above. Enter the email address on your My Spa Pro account and we will send a confirmation link to that address. Opening the link confirms the request and we begin processing it. We send the link only to the address already registered on the account, so nobody else can start a deletion on your behalf.
3. If you cannot access your email
If you no longer have access to the email address on the account, contact Support@MySpaPro.com and our support team will verify your identity another way before acting on the request.
4. Before you delete
Some things need to be settled before an account can be deleted. You will be asked to resolve these first:
- Bookings that are still upcoming or in progress
- Open disputes
- Payments, refunds or chargebacks that are not yet settled
- Provider wallet balances or payouts that have not been paid out
5. Store subscriptions are separate
Deleting your My Spa Pro account does not cancel a subscription you purchased through the Apple App Store or Google Play. Those are billed by Apple and Google, and you have to cancel them in your App Store or Google Play account settings, otherwise billing continues after your My Spa Pro account is gone.
6. What we delete
Once the request is confirmed and anything blocking it is resolved, we delete or anonymize the personal information we no longer need, including:
- Your name, email address and phone number
- Your date of birth
- Your profile photo and profile details
- Social sign-in identifiers
- Profile and portfolio media we no longer need to keep
- Other ordinary account information held about you
7. What we keep, and why
Some records cannot be deleted on request, because we are required to keep them or need them to protect other people. Where it applies, we retain:
- Booking, payment and refund records, generally for up to 7 years, to meet tax, accounting and financial obligations
- Chargebacks, reversals and other unresolved financial matters
- Dispute evidence, including the messages and photos attached to a dispute
- Fraud records, safety investigations and enforcement records, including permanent bans
- Provider credential review records where retention is required
- Records covered by a legal claim or legal hold, and records the law otherwise requires us to keep
8. Enforcement after deletion
If an account was permanently banned for fraud, abuse or a safety matter, we keep a one-way encoded identifier derived from the email address and phone number after deleting the readable details. We cannot read your email address or phone number from it. It exists only so a banned account cannot be recreated, and it is held separately from ordinary account data.
9. Other retention periods
Precise location captured during a booking is deleted on a 30-day cycle, and rejected provider credential documents are deleted after 90 days, unless they are needed for an active dispute, fraud, safety or legal matter.
10. Questions
For anything about account deletion or the data we hold about you, contact Support@MySpaPro.com.